Frequently Asked Questions

Shopping & Orders

Where does AÖRA ship?

AÖRA is based in Oslo, Norway. We can arrange international shipping to supported destinations. Available countries, delivery methods and charges are confirmed at checkout; shipping availability may vary by item.

When will my order arrive?

For items held in Norway, dispatch generally takes 48 hours to 7 days. Items fulfilled from Hong Kong or Japan may require approximately 25–30 days before dispatch, followed by international transit and any customs processing. Some orders therefore take longer than 30 days to arrive; the longer delivery period must be stated and agreed before the order is placed. Estimated item-specific preparation and delivery information should be checked on the product page. Tracking is provided where available.

Are shipping and taxes included?

Any applicable taxes, shipping costs and known additional charges are displayed or explained before you confirm your order. International shipments may be subject to destination-specific import charges depending on the delivery terms.

Can I change or cancel an order?

Email hi.aoraritual@gmail.com with your order number as soon as possible. We will check whether changes are possible before dispatch. Statutory consumer rights remain unaffected.

Returns & Product Concerns

Can I return an item if I change my mind?

Eligible online consumer purchases have statutory withdrawal rights. Some qualifying sealed hygiene products may be excluded after the protective hygiene seal is broken, where permitted by law. Contact us for the withdrawal procedure; mandatory consumer rights are unaffected.

Does opening the shipping parcel prevent a return?

No. Opening the outer postal packaging alone does not remove statutory withdrawal rights. The protective hygiene seal on a qualifying hygiene-sensitive item is different from the outer postal packaging.

What if an item arrives damaged, defective or incorrect?

Please email hi.aoraritual@gmail.com with your order number and explanation. Photos of the item and packaging, where reasonably available, can help us review the situation. We will offer an appropriate resolution according to applicable consumer law. Approved claims may not require the item to be returned.

Objects & Care

Are natural variations normal?

Grain, colour and finish may vary among natural materials and handmade objects. Product listings will identify relevant material characteristics and care instructions.

How should I care for my object?

See our Product Care page and the instructions on the individual product listing. Follow any product-specific safety and handling guidance.

Are AÖRA products medical treatments?

No. AÖRA ritual objects are not intended to diagnose, treat or cure medical conditions.

Contact

Customer care: hi.aoraritual@gmail.com.